# Troubleshooting

Not sure where to start? Use the questions below to find the right guide for your situation.

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**Where are your options missing?**

* Options are not showing on the product page at all → [My options are not showing](https://shoppad.gitbook.io/infinite-options/troubleshooting/my-options-are-not-showing)
* Options show on desktop but not on mobile → [Options are showing on desktop and not mobile](https://shoppad.gitbook.io/infinite-options/troubleshooting/options-are-showing-on-desktop-and-not-mobile)
* Options show on the storefront but not in Shopify admin or orders → [Finding options on the admin side](https://shoppad.gitbook.io/infinite-options/troubleshooting/finding-options-on-the-admin-side)
* Options show in the theme editor but not on the live storefront → [Theme options visible in the editor but not showing on the storefront](https://shoppad.gitbook.io/infinite-options/troubleshooting/theme-options-visible-in-the-editor-but-not-showing-on-the-storefront)
* Options are not showing in Quick Shop or Quick View → [Quick Shop Feature](https://shoppad.gitbook.io/infinite-options/troubleshooting/quick-shop-feature)
* The Add to Cart button or Shop Pay is missing → [Add to Cart and Shop Pay Not Displaying](https://shoppad.gitbook.io/infinite-options/troubleshooting/add-to-cart-and-shop-pay-not-displaying)

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**Other common issues**

* Option selections are showing up labeled "infinite\_options\_1" → [Why are option selections labeled "infinite\_options\_1"?](https://shoppad.gitbook.io/infinite-options/troubleshooting/why-are-option-selections-labeled-infinite_options_1)
* Option selections are not displaying in the cart → [Display option selections in the cart page](https://shoppad.gitbook.io/infinite-options/troubleshooting/display-option-selections-in-the-cart-page)
* You are seeing a "Cannot Find Variant" error → [Resolving "Cannot Find Variant" Error](https://shoppad.gitbook.io/infinite-options/troubleshooting/resolving-cannot-find-variant-error)
* Not sure if the app is installed correctly → [Is the app installed?](https://shoppad.gitbook.io/infinite-options/troubleshooting/is-the-app-installed)

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Still not finding what you need? Contact our support team from the Help page in your Infinite Options dashboard and include a link to the product and the name of the option set.


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