Troubleshooting
Not sure where to start? Use the questions below to find the right guide for your situation.
Where are your options missing?
Options are not showing on the product page at all → My options are not showing
Options show on desktop but not on mobile → Options are showing on desktop and not mobile
Options show on the storefront but not in Shopify admin or orders → Finding options on the admin side
Options show in the theme editor but not on the live storefront → Theme options visible in the editor but not showing on the storefront
Options are not showing in Quick Shop or Quick View → Quick Shop Feature
The Add to Cart button or Shop Pay is missing → Add to Cart and Shop Pay Not Displaying
Other common issues
Option selections are showing up labeled "infinite_options_1" → Why are option selections labeled "infinite_options_1"?
Option selections are not displaying in the cart → Display option selections in the cart page
You are seeing a "Cannot Find Variant" error → Resolving "Cannot Find Variant" Error
Not sure if the app is installed correctly → Is the app installed?
Still not finding what you need? Contact our support team from the Help page in your Infinite Options dashboard and include a link to the product and the name of the option set.
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