My options are not showing

If your Infinite Options fields aren’t appearing, this usually comes down to installation, assignment, or how the product page is being viewed. Use the sections below to troubleshoot based on where the options are missing.

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Options are not showing on the product page

If shoppers can’t see options on the product page, start with these checks.

1. Confirm the app is fully installed on your theme

Installing Infinite Options from the Shopify App Store does not automatically place the option fields on your product pages. The app needs to be installed on your theme for options to display.

Follow this guide to confirm installation: Install Infinite Options

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2. Make sure options have been created and assigned

Options will only appear if they are assigned to the product.

Check that: • Your option fields are active • The Option Set is assigned to the correct products • The product is available on the Online Store sales channel

These guides walk through common assignment scenarios: • Assigning options to products • Excluding options from certain products

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3. Check if the product is using a different template

If options are showing on one product but not another, the two products may be using different product templates in your theme. The Infinite Options app block needs to be added to each product template you are using.

To check this:

1. Open both products in your Shopify admin

2. Look at the Theme template field on each product page

3. If they are different, open your theme editor and add the Infinite Options app block to the template that is missing it

If you are not sure how to add the app block to a template, follow this guide: Install Infinite Options

4. Check Conditional Logic (if used)

If you’re using Conditional Logic, options may be hidden until a specific selection is made.

Confirm that: • The condition is set up correctly • The trigger value matches exactly • Both fields are in the same Option Set

Helpful guides: • Conditional Logic • Conditional Logic with Swatches

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5. Confirm you’re viewing the live product page

Options will not appear inside the theme editor preview.

Make sure you are viewing

• Published product- draft products won't display options

• Viewing the actual product URL on your storefront

• Not viewing the theme editor or preview mode

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6. Check app load timing

By default, Shopify apps load after the product page is generated. In some themes, this can cause options to load slowly or not appear.

If needed, follow this guide to adjust load timing: Decrease Infinite Options’ load time

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Options are not showing on orders in Shopify admin

If shoppers see options on the product page, but they’re missing from orders in Shopify admin, check the following.

1. Confirm the app is installed correctly

If the app isn’t installed properly on the theme, option data may not be passed through to the order.

Use this guide to double-check installation: Install Infinite Options

2. Check load timing again

Slow loading can sometimes cause options to be skipped when the item is added to cart.

If you haven’t already, review: Decrease Infinite Options’ load time

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3. Confirm bundling setup (if applicable)

If you’re using bundling to add products or costs, make sure: • The product is correctly bundled to the option value • All bundled products appear at checkout

If bundling isn’t set up correctly, option data may not appear on the order.

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Still stuck?

If you’ve gone through the steps above and your options still aren’t showing, reach out to our Customer Success team with: • A link to the product • A name of the option set

We’re happy to help take a closer look.