> For the complete documentation index, see [llms.txt](https://shoppad.gitbook.io/infinite-options/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shoppad.gitbook.io/infinite-options/troubleshooting/my-options-are-not-showing.md). # My options are not showing If your custom options aren't appearing on your product page, don't worry. The steps below will help you identify the most common causes. *** ### Before You Begin Before troubleshooting, make sure you're checking the page where customers buy your product. Infinite Options won't appear: * while editing products in Shopify * inside the Shopify product editor * inside the Infinite Options app Your custom options appear on your customer-facing product page, usually below your Shopify variants and above the **Add to cart** button. If you're not sure you're looking at the right page, follow the steps in our [**Install Infinite Options on Online Store 2.0 Themes**](/infinite-options/welcome/install-infinite-options-on-a-specific-theme/manually-reposition-infinite-options-on-2.0-theme.md) guide to preview your product. *** #### Step 1: Is your option set assigned? Open your option set and verify it's assigned to the correct product(s). Infinite Options supports assigning option sets by: * Product * Product tag * Product type * Vendor * All products If you're assigning by tag, the product tag must match exactly. For example: ❌ Cookie-box-4 ✅ Cookie Box (4 Pack) As you type, Infinite Options will suggest matching tags. Once you've selected the correct tag, you'll also see a **Preview 1 matching product** link. This is a quick way to confirm your option set is assigned to the intended product. *** #### Step 2: Does your option set contain any fields? An option set must contain at least one field or value before anything can appear on your product page. For example: * Text field * Dropdown * Checkbox * Radio buttons If the option set is empty, there won't be anything to display. *** #### Step 3: Is the app embed enabled? Open your theme editor and confirm that the **Infinite Options app embed** has been turned on in your theme you're using. *** #### Step 4: Confirm you're viewing the live product page Options will not appear inside the theme editor preview. Make sure you are viewing * Published product- draft products won't display options * Viewing the actual product URL on your storefront * Not viewing the theme editor or preview mode
*** #### Step 5: Check Conditional Logic (if used) If you’re using Conditional Logic, options may be hidden until a specific selection is made. Confirm that:\ • The condition is set up correctly\ • The trigger value matches exactly\ • Both fields are in the same Option Set Helpful guides:\ • [Conditional Logic](/infinite-options/conditional-logic.md)\ • [Conditional Logic with Swatches](/infinite-options/conditional-logic/swatches.md) #### Step 6. Check app load timing By default, Shopify apps load after the product page is generated. In some themes, this can cause options to load slowly or not appear. If needed, follow this guide to adjust load timing:\ [**Decrease Infinite Options’ load time**](/infinite-options/troubleshooting/performance-and-optimization/remove-loading-delays.md) *** ### Options are not showing on orders in Shopify admin If shoppers can see the options on the product page, but the options don't appear in orders in Shopify Admin, check the following: #### 1. Confirm the app is installed correctly If the app isn’t installed properly on the theme, option data may not be passed through to the order. Use this guide to double-check installation:\ [**Install Infinite Options**](/infinite-options/welcome/install-infinite-options-on-a-specific-theme.md) #### 2. Check load timing again Slow loading can sometimes cause customers to miss options before they click "Add to cart." If you haven’t already, review:\ [**Decrease Infinite Options’ load time**](/infinite-options/troubleshooting/performance-and-optimization/remove-loading-delays.md) *** #### 3. Confirm bundling setup (if applicable) If you’re using bundling to add products or costs, make sure:\ • The product is correctly bundled to the option value\ • All bundled products appear at checkout If bundling isn’t set up correctly, option data may not appear on the order. *** ### Still stuck? If you've gone through the steps above and your options still aren't showing, reach out to our Customer Success team and include: * A link to the product * The name of your option set We'll be happy to take a closer look and help.