Why didn't my customers' options show up on their order?
If your options are showing correctly on the product page but are missing from orders, your theme may have a Quick Shop or Quick View feature enabled.
These features allow customers to add products to their cart directly from a collection page, the bottom of a product page, or the homepage without visiting the full product page. When this happens, Infinite Options never gets the chance to collect their selections, so nothing is saved to the order.
How to fix it
Your theme's Quick Shop feature needs to be adjusted so customers are directed to the full product page before adding to cart. This is a theme-level change. We recommend reaching out to your theme developer or Shopify support for help.
