> For the complete documentation index, see [llms.txt](https://shoppad.gitbook.io/infinite-options/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shoppad.gitbook.io/infinite-options/troubleshooting/resolving-cannot-find-variant-error.md).

# Resolving "Cannot Find Variant" Error

<figure><img src="/files/3zCU27Nw0WiXD4jmZqFj" alt=""><figcaption></figcaption></figure>

**If an add-on product isn't active or available in the Online Store channel,** Shopify won't be able to add it to the cart and will display the "cannot find variant" error.

### To Resolve the Error:&#x20;

**Step 1: Locate the option set**

Navigate to your app dashboard and select Option Sets. Find the option set that contains the add-on product and click to examine it.

<figure><img src="/files/nDipQ30qncCeZrzF9EJf" alt=""><figcaption></figcaption></figure>

**Step 2: Check the bundled product**

![](/files/ZQW1552ANAxzhhxwYmsA)

**If clicking the bundled product shows "Sorry, no products match this option set to preview."**

The original product has been deleted. You'll need to re-bundle the option to the current or replacement product.

<figure><img src="/files/HW1bMgBSnqMqpT8NlLWv" alt=""><figcaption></figcaption></figure>

If the bundled product loads correctly in the editor **Continue to Step 3.**

<figure><img src="/files/ayog5DQKhagykQWYbj6U" alt=""><figcaption></figcaption></figure>

**Step 3: Check the product in Shopify**

**Product status:** The status should be set to Active. If it shows Draft, change it to **Active** and save.

<figure><img src="/files/MdUe46y6Kjmvp5Murv71" alt=""><figcaption></figcaption></figure>

**Sales channel** -- Scroll down to the Sales channels and apps section. If Online Store is unchecked, check it and save.\
\
**Step 4: Test**

Once both are confirmed, go back to the product page where the error was appearing and test adding the product to the cart. The error should be resolved.

***

**Still seeing the error?**

If the product is active and assigned to Online Store but the error persists, reach out to our support team and include the name of the option set and the add-on product so we can take a closer look.

***