# Resolving "Cannot Find Variant" Error

<figure><img src="/files/3zCU27Nw0WiXD4jmZqFj" alt=""><figcaption></figcaption></figure>

**If an add-on product isn't active or available in the Online Store channel,** Shopify won't be able to add it to the cart and will display the "cannot find variant" error.

### To Resolve the Error:&#x20;

**Step 1: Locate the option set**

Navigate to your app dashboard and select Option Sets. Find the option set that contains the add-on product and click to examine it.

<figure><img src="/files/nDipQ30qncCeZrzF9EJf" alt=""><figcaption></figcaption></figure>

**Step 2: Check the bundled product**

![](/files/ZQW1552ANAxzhhxwYmsA)

**If clicking the bundled product shows "Sorry, no products match this option set to preview."**

The original product has been deleted. You'll need to re-bundle the option to the current or replacement product.

<figure><img src="/files/HW1bMgBSnqMqpT8NlLWv" alt=""><figcaption></figcaption></figure>

If the bundled product loads correctly in the editor **Continue to Step 3.**

<figure><img src="/files/ayog5DQKhagykQWYbj6U" alt=""><figcaption></figcaption></figure>

**Step 3: Check the product in Shopify**

**Product status:** The status should be set to Active. If it shows Draft, change it to **Active** and save.

<figure><img src="/files/MdUe46y6Kjmvp5Murv71" alt=""><figcaption></figcaption></figure>

**Sales channel** -- Scroll down to the Sales channels and apps section. If Online Store is unchecked, check it and save.\
\
**Step 4: Test**

Once both are confirmed, go back to the product page where the error was appearing and test adding the product to the cart. The error should be resolved.

***

**Still seeing the error?**

If the product is active and assigned to Online Store but the error persists, reach out to our support team and include the name of the option set and the add-on product so we can take a closer look.

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://shoppad.gitbook.io/infinite-options/troubleshooting/resolving-cannot-find-variant-error.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.