If an add-on product isn't active or available in the Online Store channel, Shopify won't be able to add it to the cart and will display the "cannot find variant" error.
To Resolve the Error:
Step 1: Locate the option set
Navigate to your app dashboard and select Option Sets. Find the option set that contains the add-on product and click to examine it.
Step 2: Check the bundled product
If clicking the bundled product shows "Sorry, no products match this option set to preview."
The original product has been deleted. You'll need to re-bundle the option to the current or replacement product.
If the bundled product loads correctly in the editor Continue to Step 3.
Step 3: Check the product in Shopify
Product status: The status should be set to Active. If it shows Draft, change it to Active and save.
Sales channel -- Scroll down to the Sales channels and apps section. If Online Store is unchecked, check it and save.
Step 4: Test
Once both are confirmed, go back to the product page where the error was appearing and test adding the product to the cart. The error should be resolved.
Still seeing the error?
If the product is active and assigned to Online Store but the error persists, reach out to our support team and include the name of the option set and the add-on product so we can take a closer look.
