# Customize Tracktor Statuses

### Overview

In the event that your Shopify store uses a local delivery service or if there are custom steps that you'd like to add to an orders' status, Tracktor has got you covered.

You can create **Custom Order Statuses** from the **Reports** tab on the app dashboard and you can manually **Update Order Statuses** from the Tracktor dashboard or Shopify's Order Page. You can also bulk update order statuses so you do not have to manually update each order individually.

* [Custom Order Statuses](#t1)
* [Bulk Update Order Statuses from Tracktor](#t2)
* [Update Order Statuses from Shopify Orders Page](#t3)
* [Bulk Update Order Statuses from Shopify Orders Page](#t4)

Want to automatically update an order's status with your custom order status X amount of days after the order was placed? You can do this through our automation app called **Mesa**, which helps with automating manual processes on your Shopify store. Click [here to learn more about Mesa](https://apps.shopify.com/mesa) and [here to learn more about Tracktor's capabilities within Mesa](https://www.getmesa.com/connect/tracktor).

### Custom Order Statuses <a href="#t1" id="t1"></a>

From the **Tracking Page** section under the **Custom Status** section, you will be able to add as many customized order statuses as you need. These will appear after the **Ordered** step and before the **Order Ready** step.

<figure><img src="/files/ENmmz1aiPQ6CnAUsvou3" alt=""><figcaption></figcaption></figure>

**Note**: You will be limited to 3 custom order statuses if you are using the horizontal display layout. Choosing the vertical option will grant you access to unlimited custom order statuses.

<figure><img src="/files/szcAU5WyItAfMPNHOvFM" alt=""><figcaption></figcaption></figure>

Make sure to click on the **Save Changes** button at the top-right hand side of the dashboard.

### Bulk Update Order Statuses from Tracktor <a href="#t2" id="t2"></a>

Now that you've created some custom order statuses, follow these steps to manually update the status of your orders.

1\. Starting from the Tracktor app, navigate to the Reports tab.

2\. Click the white box next to the order number (e.g. #1001).

3\. Click **Update Status**

<figure><img src="/files/ryHsX7Bm1sKjqzhI1B0G" alt=""><figcaption></figcaption></figure>

4\. Select the statuses to update. These statuses are the custom order statuses that you have created already in Tracktor:

4a. Checking the **Automatic Order Updates** box will utilize whatever tracking number and carrier information that the order was fulfilled with for the rest of the shipping details.

4b. If left unchecked, you will be able to manually update the shipping or delivery status of the order.

<figure><img src="/files/1N9qvrexDx8GdffOXXVS" alt=""><figcaption></figcaption></figure>

5\. Optionally, select a time for these updates.

<figure><img src="/files/8HIu43GkvWbcEhOSe6qL" alt=""><figcaption></figcaption></figure>

Note: If you want the status to not have a time associated with it, fill out the time as 12:00 am.

6\. After you click **Save Changes**, the order will reflect the updates made on the Tracktor page on your Shopify store.

### Update Order Statuses from Shopify Orders Page <a href="#t3" id="t3"></a>

1\. From the Shopify Admin dashboard, navigate to the Orders page.

2\. Click on an order you'd like to edit. Click on the **More Actions** button at the top, and then select **Tracktor: Update Status**.

<figure><img src="/files/Qz5ZPOTxl9gEQu4lxWAn" alt=""><figcaption></figcaption></figure>

3\. The custom order statuses that were created will appear here. You can check each status by clicking on the and then readjust the dates for each step.

![](/files/H0NuBTnm1x3rCxASIUAt)

4a. Checking the **Automatic Order Updates** box will utilize whatever tracking number and carrier information that the order was fulfilled with for the rest of the shipping details.

4b. If left unchecked, you will be able to manually update the shipping or delivery status of the order.

<div align="center"><img src="/files/7dF6UCpZOfTK9afLLpts" alt=""></div>

5\. After you click **Save Changes**, the order will reflect the updates made on the Tracktor page on your Shopify store.

![](/files/o4novdSih5seBXut3Fsl)

### Bulk Update Order Statuses from Shopify Orders Page <a href="#t4" id="t4"></a>

1\. From the Shopify Admin dashboard, navigate to the **Orders** page.

2\. Select the unchecked checkboxes next to the orders that need their statuses updated.

3\. Click on the **"..."** button for more Options. Scroll down until you see **Tracktor: Update Statuses**, under **Apps.**

<figure><img src="/files/hmHW3S54qMiJVV7Bvwgg" alt=""><figcaption></figcaption></figure>

4\. Select the appropriate status that needs to be updated to selected orders.

4a. Checking the **Automatic Order Updates** box will utilize whatever tracking number and carrier information that the order was fulfilled with for the rest of the shipping details.

4b. If left unchecked, you will be able to manually update the shipping or delivery status of the order.

5\. Click on the **Save Changes** button and you're done!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://shoppad.gitbook.io/tracktor/customize-tracktor/customize-tracktor-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
