Tracking by phone number or email address

Customers can look up their order using their email address, tracking number, or phone number. Phone number lookup is only available if the customer entered a phone number at checkout.

Customers arriving from the Tracktor tracking link in Shopify order emails will have this information autopopulated automatically. For more on setting that up, see Add a tracking link to Shopify Email Templates.

Step 1: Configure your Shopify checkout settings

This is a Shopify setting, not a Tracktor setting.

1. From your Shopify admin, go to Settings > Checkout.

2. Under Customer contact method, select Phone number or email.

3. Save your changes.

Step 2: Update your Tracktor translation strings

1. From the Tracktor dashboard, go to the Settings tab.

2. Scroll down to the Customize Language section.

3. Find the email field and update it to say Email or phone number.

4. Click the blue Save Changes button in the top right.

That's it. Customers will now see "Email or phone number" on the tracking page and can look up their order using whichever they checked out with.