Tracking URL: Direct All Tracking Links to Tracktor

When a customer clicks a tracking link in their order confirmation or on the Order Status page, Shopify sends them to the carrier's website by default. This feature redirects those links to your Tracktor tracking page instead.

The benefits of keeping customers on your store:

• Your branding stays consistent throughout the post-purchase experience

• Customers can track their order without leaving your site, which reduces "where is my order" support requests

• You can display featured product recommendations on the tracking page based on what they purchased

• If Shopify doesn't support your carrier, customers would normally have to look up their tracking number manually. Tracktor maps the carrier and makes it one click

Where tracking links will be updated

Once enabled, Tracktor will redirect tracking links in the following places:

• Order Status page

• Shipping Out for Delivery email notifications

• Shipping Delivered email notifications

For Order Confirmation and Shipping Confirmation emails, follow [these instructions] instead.

Steps to enable the Tracking URL feature:

1. From your Tracktor dashboard, navigate to the Tracking Page tab.

1. In the Fulfillment Events section, enable the Notifications toggle

   
2. Click the Delivery Notifications link and confirm that both Shipping Out for Delivery and Shipping Delivered are checked in your Shopify settings.

1. Back in the Fulfillment Events section on the Tracktor app dashboard, enable the Tracking URL toggle.

Once saved, all tracking numbers will automatically direct customers to Tracktor with their order details auto-populated.

Example

Here is an example of an Order Status page where the tracking link now directs to the store's Tracktor tracking page instead of the carrier website.

Note: This feature may not be compatible with Shopify Markets. If you have Shopify Markets enabled on your store, please reach out to our support team before enabling this feature.