Help Customers Track Orders

Tracktor lets your customers track their orders directly on your store. It supports more carriers than Shopify's native tracking and works with a variety of fulfillment configurations, including using "Other" as a carrier.

To get the most out of Tracktor, there are three quick things to set up:

1. Add a tracking link to your shipping emails

2. Add the tracking page to your store navigation

3. Toggle on the Shopify Out for Delivery and Delivered notifications

Prefer to have us handle it? You can request our free Expert Install Service directly from the Tracktor dashboard, and one of our team members will take care of the setup for you.

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Step 1: Add a tracking link to your shipping emails

Most customers want to track their order directly from their shipping confirmation email. Adding a tracking link to your Shopify notification emails (Order Confirmation, Shipping Confirmation, and others) is a great way to make the Tracktor tracking page more accessible for customers and reduce support requests

Not comfortable editing email templates? No worries -- you can request our free Expert Install Service directly from the Tracktor dashboard, and one of our team members will take care of it for you.

Using Klaviyo for your email templates? No problem -- just follow the Klaviyo-specific instructions instead and you'll be all set.

You can add the tracking link to any of these Shopify email templates:

• Order Confirmation

• Shipping Confirmation

• Shipping Update

• Shipment Out for Delivery

• Shipment Delivered

We recommend starting with your Order Confirmation and Shipping Confirmation templates. Those are the two emails your customers are most likely to open. The others are optional but nice to have.

Here is how to do it:

1. Go to your Shopify admin and click Settings, then Notifications.

1. Open the email template you want to update.

1. First change: Update the tracking button

   Use Ctrl-F (or ⌘F on Mac) to search for the phrase View your order. This will bring you right to the tracking button in the template.

If you are updating the Shipment Out for Delivery template, search for Track my shipment instead.

1. Copy the code snippet below:

<td class="button__cell"><a href="{{shop.url}}/apps/tracktor/track?token={{ email | split: "" | reverse | join: "" | replace: '@', '_-_' | url_encode }}&order={{ order.name | url_encode }}" class="button__text">Track your order</a></td>

If you have customized your Tracktor proxy URL, make sure that you edit the tracking URL code above (normally the /apps/tracktor/ portion) to match your live Tracktor URL.

1. Highlight the entire block of code around View your order as shown below, then paste the snippet to replace it.

Second change: Update the order links

1. Use Ctrl-F (or ⌘F on Mac) to search for the phrase Visit our store. It will appear in two spots in the template -- you will need to update both.

2. In both spots, replace the text Visit our store with View your order.

3. Right next to that text in both spots, you will see a bit of code that says {{ shop.url }}. Replace that code with {{ order_status_url }}

1. Click Save.

That's it! Repeat these steps for each email template you want to update.

Step 2: Add the tracking page to your store navigation

Tracktor automatically creates a tracking page on your store. You just need to add it to your navigation so customers can find it.

Not comfortable making changes to your store navigation? You can request our free Expert Install Service directly from the Tracktor dashboard and one of our team members will take care of it for you.

Follow the steps here: Add Tracktor to your store's navigation

Step 3: Turn on Out for Delivery and Delivered notifications

Tracktor can automatically notify your customers when their order is out for delivery and when it has arrived. It takes just one toggle to turn on.

1. From the Tracktor dashboard, go to the Tracking Page section.

2. Find the notifications toggle and turn it on.

Shopify will send those emails automatically as soon as a carrier updates the shipment status.

Want to customize what those emails say? You can edit the templates anytime in your Shopify admin under Settings > Notifications.

That's it -- Tracktor is all set up, and your customers will have everything they need to track their orders.