> For the complete documentation index, see [llms.txt](https://shoppad.gitbook.io/tracktor/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shoppad.gitbook.io/tracktor/troubleshooting/the-fulfillment-doesnt-have-a-tracking-number-associated-with-it.md).

# The fulfillment doesn't have a tracking number associated with it

### Manually Fulfilling Orders in Shopify

In order for Tracktor to display the correct tracking information, orders need to be fulfilled with a carrier and a tracking number. Follow the steps below to accomplish this.

### Fulfill Orders

1\. Starting from your Shopify admin dashboard, navigate to the **Orders** page.

2\. Navigate to an order that needs to be fulfilled and click on the **Fulfill Items** button.

{% hint style="info" %}
[Click here to learn more about Shopify's order fulfillment process!](https://help.shopify.com/manual/orders/fulfill-orders)
{% endhint %}

<figure><img src="/files/sYzEhq3YXGiOpIVGjvII" alt=""><figcaption></figcaption></figure>

If your order is already fulfilled but no tracking information was entered, you would click on the **Add tracking** button and enter the package's Tracking number and Shipping carrier.

<figure><img src="/files/MvHoNMu7zIaQReQtPyfA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Not seeing your carrier in the **Shipping carrier** drop-down menu? [Click here for information on how to add support for it!](/tracktor/readme/setting-up-carrier-mapping.md)
{% endhint %}

4\. Click on **Save**.

*The tracking number and carrier information are now added to the order and show above the list of products.*

### Test the App

1\. From the order page, click on **More Actions** ▼.

2\. Select **Tracktor: Track Order**.

<figure><img src="/files/Z5hOzmVVTdNaTliT6loy" alt=""><figcaption></figcaption></figure>

3\. Tracktor will pre-populate the needed fields automatically.

3\. **Verify** the information displayed on the map is correct.

{% hint style="info" %}
Even though configuring your orders for Tracktor isn't a part of the app installation service we provide, we'd be more than happy to help troubleshoot any issues that may arise.
{% endhint %}