New Order

Want your customers' file uploads to show up in the New Order template? This requires ensuring line item properties are compatible with your template. Contact support and we'll set it up for you.

Manual Process (not recommended)

We do not recommend trying to add the code for line item properties to your email templates on your own, as each template varies and the steps below may not apply to your templates. Please contact support and we'd be glad to take care of it for you.

Follow the steps below on how to display upload details in the new order emails.

1. Make sure that you have notifications enabled. Please see this article to see how to enable that.

2. Starting from your Shopify admin dashboard, navigate to the Settings tab, then click on Notifications.

3. Select Staff Notifications.

4. Click on the New Order email template.

5. Locate the following line of code.

<span class="order-list__item-variant">• </span>

6. Copy and paste the following snippet after the second {% endif %} in the section of code.

{% for p in line.properties %}
  {% if p.first contains '_io_' %}
    {% continue %}
  {% endif %}
  {% if p.last %}
    {% assign name = p.first %}
    {% assign value = p.last %}
  {% else %}
    {% assign name = p.name %}
    {% assign value = p.value %}
  {% endif %}
  {% unless value == blank %}
    <p style='margin-top: 0px; margin-bottom: 0px; font-size: 14px; color: #6d7175;'>
      {{ name }}:
    {% if p.last contains '/uploadery.s3' %}
      <a style='font-size: 14px;' href="{{ value }}">Link to your file</a>
    {% else %}
      {{ value }}
    {% endif %}
    </p>
  {% endunless %}
{% endfor %}<br>

7. Click the Save button at the top of the page.